Privacy Policy

Your privacy matters to us. Learn how we protect your information.

Last Updated: November 19, 2024

Minimal Data Collection

We only collect your email address through Gumroad

Secure Payments

All payments processed securely through Gumroad

No Selling

We never sell or share your information

Introduction

Welcome to Level Up ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about how we handle your information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

By using our website and purchasing our courses, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Personal Information

Level Up operates with a minimal data collection approach. We do not directly collect or store personal information on our servers. When you purchase a course, the only personal information we have access to is your email address, which is collected and stored by our payment processor, Gumroad.

Email Address Only

The only personal information we access is your email address, provided through Gumroad when you make a purchase. This allows us to deliver your course materials and send you important updates.

Automatically Collected Information

Like most websites, we may automatically collect certain technical information when you visit our website, including:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses

This information is collected through standard web server logs and analytics tools and is used solely to improve our website's functionality and user experience.

How We Use Your Information

We use the limited information we have access to for the following purposes:

Course Delivery

To provide you with access to the courses you've purchased and deliver course materials to your email address.

Customer Support

To respond to your inquiries, provide technical support, and address any issues with your purchase.

Course Updates

To notify you about important updates, improvements, or additions to courses you've purchased.

Marketing Communications (Optional)

To send you information about new courses, special offers, and educational content that may interest you. You can opt out of these communications at any time.

Website Improvement

To analyze website usage patterns and improve our website's functionality, content, and user experience.

Third-Party Services

Gumroad (Payment Processor)

All purchases on Level Up are processed through Gumroad, a third-party payment platform. When you make a purchase:

  • Your payment information (credit card details, billing address, etc.) is collected and processed directly by Gumroad
  • Level Up does not have access to or store your payment information
  • Gumroad provides us with your email address to deliver your course access
  • Gumroad's use of your information is governed by their own Privacy Policy

We recommend reviewing Gumroad's Privacy Policy to understand how they handle your payment information.

Analytics Services

We may use third-party analytics services (such as Google Analytics) to help us understand how visitors use our website. These services may use cookies and similar technologies to collect information about your browsing behavior. This information is used in aggregate form and does not personally identify you.

How We Share Your Information

We are committed to protecting your privacy. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

With trusted third-party service providers (like Gumroad) who help us operate our business and deliver our services, subject to confidentiality obligations.

Legal Requirements

When required by law, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We take the security of your information seriously. While we do not store extensive personal information, we implement appropriate technical and organizational measures to protect the limited data we do access:

  • Secure communication channels (HTTPS/SSL encryption)
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Reliance on trusted, secure third-party platforms (like Gumroad)

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You can request access to or correction of your personal information by contacting us. Since we only store your email address, you can update this through your Gumroad account.

Opt-Out of Marketing

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly.

Data Deletion

You can request deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.

Cookie Preferences

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your website experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide relevant content and recommendations

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled.

Children's Privacy

Our services are intended for adults and professionals. We do not knowingly collect personal information from children under the age of 13 (or the applicable age of consent in your jurisdiction). If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

International Users

Level Up operates globally and serves students from around the world. Your information may be transferred to, stored, and processed in countries other than your own. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, you may have additional rights regarding your personal information under applicable law.

Data Retention

We retain your email address for as long as necessary to provide you with access to your purchased courses and to send you important updates about those courses. If you wish to have your information deleted, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes are material
  • Post the updated policy on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Level Up

Online Career & Personal Development Courses

We aim to respond to all privacy-related inquiries within 30 days.

Questions About Your Privacy?

We're committed to transparency and protecting your information. Reach out anytime.

Contact Us